5:12 of video. Worth your time. Favorite quote

"I believe the number one thing that is in short supply in our world today is effort"Gary Vanyerchuk

Number two favorite quote

"When was your real job not actually giving a crap about your customer"Gary Vanyerchuk

The single biggest way to increase your profit is the most ignored.

Retain more customers, build more trust, make more $$$$$